Terms of Use

To access the Service, you must create an account via Google Sign-In. You are responsible for:

• Maintaining the confidentiality of your authentication credentials.
• All activities that occur under your account.
• Ensuring your account information is accurate and up to date.
• Notifying us immediately of any unauthorized access or breach of security.

ProSalesTeam operates on a multi-tenant model. Access to specific tenant workspaces requires an invitation from an authorized tenant administrator. Your access to CRM data within a tenant is governed by the permissions assigned by that tenant’s administrator.

ProSalesTeam offers Free, Pro, and Enterprise subscription plans. Paid plans are billed on a monthly or annual basis as selected at checkout.

• Billing: Fees are charged at the beginning of each billing cycle. All fees are non-refundable except as required by law or stated otherwise.
• Upgrades/Downgrades: Plan changes take effect immediately. Upgrades are prorated; downgrades apply at the next billing cycle.
• Taxes: You are responsible for all applicable taxes, duties, and governmental assessments.
• Cancellation: You may cancel at any time. Access continues until the end of the current billing period.

The Free Starter plan includes access to core CRM features with the following limitations:

• Up to 10 client records (contacts/companies).
• Up to 5 team members.
• Limited call minutes and email sync volume.
• Standard support (community + documentation).

Free trials of Pro and Enterprise plans, if offered, are time-limited. At the end of the trial period, your account will be downgraded to the Free plan unless you upgrade to a paid subscription.

You agree not to:

• Use the Service for any illegal purpose or in violation of any applicable laws or regulations.
• Upload or transmit viruses, malware, or malicious code.
• Attempt to gain unauthorized access to other tenants' data or accounts.
• Use the Service to send spam, phishing communications, or unsolicited bulk messages.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Exceed rate limits, abuse API access, or interfere with Service performance.
• Use the telephony features for harassment, fraud, or call spoofing.
• Resell or sublicense the Service without explicit written authorization.

ProSalesTeam and its licensors own all rights, title, and interest in the Service, including all software, designs, APIs, documentation, and branding. These Terms do not grant you any intellectual property rights in the Service except the limited right to use it as described herein.

The ProSalesTeam name, logo, and all related product and service names are trademarks of ProSalesTeam. You may not use them without prior written permission.

You retain all ownership rights to the data you upload, create, or store within the Service (“Customer Data”). By using the Service, you grant us a limited, worldwide license to process Customer Data solely for the purpose of providing, maintaining, and improving the Service.

You are solely responsible for the legality, reliability, and appropriateness of your Customer Data. We may remove content that violates these Terms or applicable law, but we have no obligation to monitor or review Customer Data.

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for scheduled maintenance, emergency repairs, or events beyond our control.

For Enterprise plan customers, we provide an SLA (Service Level Agreement) with guaranteed uptime commitments. Contact sales for SLA details.

To the fullest extent permitted by law, ProSalesTeam and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, use, or goodwill — arising from your use of or inability to use the Service.

Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim. Some jurisdictions do not allow limitations on implied warranties or certain types of damages, so these limitations may not apply to you.

You may terminate your account at any time through your account settings or by contacting support. Upon termination:

• Your access to the Service will cease immediately or at the end of your current billing period.
• Your Customer Data will be deleted within 30 days (see our Data Deletion Policy).
• Any outstanding fees remain payable.

We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice.

These Terms shall be governed by and construed in accordance with the laws of Greece, without regard to conflict of law principles. Any dispute arising from these Terms shall be resolved exclusively in the courts of Thessaloniki, Greece.

For users in the European Union, you may also have rights under your local consumer protection laws, which remain unaffected by this choice of law.

Questions about these Terms?