Data Deletion Policy

You can request data deletion through the following methods:

• Account Settings: Navigate to Settings → Account → Delete Account in the dashboard.
• Tenant Admin Panel: Tenant administrators can delete member accounts and associated data from the Members management page.
• Email Request: Send a deletion request to privacy@prosalesteam.com from the email address associated with your account.
• GDPR Portal: Submit a formal erasure request through our data subject request portal.

When you delete your account or request data deletion, the following is removed:

• Account Data: Name, email, authentication records, and profile information.
• CRM Data: Contacts, deals, appointments, tasks, notes, and all related records within your tenant scope.
• Communications: Emails, call logs, call recordings, chat messages, and campaign data.
• Files & Attachments: Uploaded documents, media, and attachments stored within the platform.
• Configuration: Tenant settings, member roles, queues, shifts, scorecards, and automation workflows.
• Analytics Data: Aggregated metrics, wallboard data, and QA review records.

Data deletion follows a multi-phase process:

Our backup and disaster recovery systems maintain encrypted copies of data for up to 90 days. Deletion from backups follows this schedule:

• Daily backups: Purged within 7 days of deletion request.
• Weekly backups: Purged within 30 days.
• Monthly archives: Purged within 90 days.
• Off-site disaster recovery copies: Purged at the next replication cycle (max 24 hours after primary deletion).

All backups are encrypted at rest using AES-256. Backups are immutable during their retention period to protect against ransomware and accidental corruption — this is why full removal from backup systems requires the stated timeframes.

We recommend exporting your data before requesting deletion. You can export your data in the following formats:

• CSV Export: Contacts, deals, and tabular data.
• JSON Export: Complete structured data including relationships and metadata.
• Recordings: Download individual or bulk call recordings in MP3 format.
• Email Archive: Export email data in MBOX format.

Data export is available from the Settings → Data & Privacy section of your dashboard. After deletion is initiated, data export is no longer available.

Under Article 17 of the GDPR (“right to be forgotten”), EU residents have the right to request deletion of their personal data. We comply with valid erasure requests within 30 days as required by the regulation.

Exceptions: We may retain certain data where required by law (e.g., financial records for tax purposes) or where necessary for legal claims. In such cases, we will limit processing to the minimum required and delete the data once the legal obligation expires.

For data deletion requests, export assistance, or questions:

We will acknowledge deletion requests within 48 hours and provide a certificate of deletion upon completion.